SeeTestAutomation- Troubleshooting for Android 6 (Marshmallow)

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Please note that this tool is classified as a Legacy tool. We recommend transitioning to our updated solutions to maintain optimal performance and security in your workflows. For more information on this matter, please reach out to technical support .

You may experience difficulties when connecting Android 6 Nexus devices after following the instructions in SeeTestAutomation - Connecting An Android Device.

To resolve this issue please follow these instructions:

1. Connect your device to the USB port - Android 6 supports 4 USB modes. You must choose 'charging' mode when the device is connected to your PC.
   

    

2. Check the status of the device using 'adb devices' command:
   Open Command Prompt and Go to: <installation folder>\bin\adb\  and run the command 'adb devices'.
   After doing that you will get one of the following results:

   1. If the device status is "device" the device is successfully connected.
      

   2. If the device status is 'Error' or 'Unauthorized'  please follow the instructions at SeeTestAutomation - Troubleshooting Android Connectivity.

   3. If the device SN is not showing at all, continue to the next step.

3. Install Android SDK tool - download the latest version of Android SDK from  http://developer.android.com/sdk/installing/index.html?pkg=tools

4. Install Google USB Drivers:

   1. Open Android SDK Manager as an admin user (can be found in the Android SDK installation folder).

   2. In the package "Extras" select "Google USB Driver".

   3. Click on the install button.
      

5.  Reinstall device driver:

   1. Open Device Manager.

   2. Under 'Android Devices' right click on 'Android Composite ADB Interface'.
      

   3. Click 'Uninstall' and check the box. Click 'OK'. 
      

6. Reconnect the device - disconnect the device from the PC and connect it again. Wait for windows to install the driver of the device.

7. Verify that the device has been successfully connected by repeating step 2.