View Request Details
The Request details page allows you to view and update all details pertaining to a request. Here, you can manage all the attributes of requests.
Who Views Request Details
Product Owners review request details to evaluate feature ideas, assess implementation complexity, and decide which requests should be approved for development.
Team Members view request details to understand requirements, review technical specifications, and clarify implementation details before generating work items.
Business Analysts examine request relationships to understand dependencies, review change history to track requirement evolution, and maintain documentation links and attachments.
Scrum Masters monitor request details during backlog refinement, review relationships between requests and generated work items, and track which ideas have been implemented.
Permission Requirement
To view request details: Members need Read access to the project.
To edit request details: Members need Edit access to the project to update attributes, add relationships, attach files, and manage links.
To view request history: Members need Read access to see the change history for any request.
Accessing Request Details
To access the Request details page, click on a request title or ID anywhere within the application.
Managing Request Details
From the Request Details View you can perform the following high-level functions using the tabs at the top of the page:
| If you want to... | Do this... |
|---|---|
| View and update all request details | Click the Details tab. |
| View the change history for a request | Click the History tab. |
| View a graphic representation of the request's relationships to other related assets | Click the Visualize tab and click View Options to select which relational backlog items appear (Defects, Portfolio Items, Ideas, Issues, Backlog Items) |
| View ideas submitted by the team for possible integration into project work | Click the Ideas tab. See Ideas. |
| Edit request details | Click the Edit tab to open the Request Edit window. You can also open this drop-down menu to perform other more granular functions (Generate Backlog Item, Generate Portfolio Item, Generate Defect, Generate Issue, Copy, Close Request, Delete, and Watch Request). |
Viewing or Managing Request Relationships
From the Show Relationships section at the bottom of the Request Details page, you can select generated portfolio items, stories, defects, and issues to assign to a request, and add, update, or remove links and attachments from the request. For any items you add or assign, you can click Remove in the grid to remove them from the selected request.
| If you want to... | Do this... |
|---|---|
| Assign a generated portfolio items to the request to plan specific work to be done within the sprint. | Go to Portfolio Items Generated and click Assign. |
| Assign a generated story to the request to plan specific work to be done within the sprint. | Go to Stories Generated and click Assign. |
| Assign a generated defect to plan and track specific bug fixing work that was identified as a result of this request. | Go to Defects Generated and click Assign. |
| Assign a generated issue to the request to alert the team to a concern that must be resolved. | Go to Issues Generated and click Assign. |
| Add a new link to remote documentation | Go to Links and click Add. |
| Add a new file attachment | Go to Attachments and click Add. |
Troubleshooting
Why can't I see the Edit tab on a request?
The Edit tab and edit functions require Edit access to the project. If you only have Read access, you can view request details but cannot modify them. Contact your project administrator to request Edit permissions.
Why don't I see any relationships in the "Show Relationships" section?
Relationships appear only after assets have been generated from the request or manually assigned. If a request is new or hasn't been used to create work items yet, the relationships section will be empty until you generate or assign related items.
Can I remove a generated item from a request?
Yes. In the relationships section, each generated item has a Remove button in its grid row. Removing the relationship doesn't delete the work item; it only breaks the connection between the request and that item.
Why can't I see the Visualize tab?
The Visualize tab displays relationship diagrams and requires Read access to the project. If you don't see this tab, verify your permissions or check if your administrator has disabled visualization features for your workspace.