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Version: 24.3

Sync Reference

Sync Reference creates backlinks for easy navigation to the synced workitems.

  • Sync Reference can be either uni or bidirectional.
  • A bidirectional Sync Reference, if configured, updates both the source and destination tools with the backlinks to the synced workitems.
  • The ID and URL fields, if mapped, are updated with the workitem ID and URL of the synced workitems.
  • The ID and URL fields you map for Sync Reference must be optional/editable in both the tools being integrated.
  • Simply enabling the Sync Reference without any ID/URL field mapping updates the Agility Links section with a reference (workitem ID and URL) to the synced workitem. To update Agility ID and URL on ServiceNow workitems, please select an optional text field.

Addtional mapping - common mapping use cases

Related tasks

Conflict resolution and sync interval settings

Poll for missed events work item change detection

Sync attachments

Sync reference