Digital.ai Agility—ServiceNow Integration
Pre-requisites
- Digital.ai Agility 20.3 or later
- ServiceNow Orlando and later.
- MongoDB versions 3.6.x and 4.0.x.
- We support syncing Incidents, Catalog tasks, any custom asset with type tasks like requests, etc and project entities (Epics, Stories, and Defects) with the Digital.ai Agility work items.
- We support relationships between requests and tasks for ServiceNow.
- For Zendesk integration we have external plug-in support for basic sync.
- The ServiceNow service account user must have the following roles assigned to be able to—create and manage Webhooks—and fetch and view ServiceNow asset details in Agility Connect.
- sn_change_write
- sn_problem_write
- sn_incident_write
- project_user
- resource_user
- timecard_user
- delegated_developer
- atf_test_designer
- personalize_choices
- personalize_responses
- personalize_decision_table_input
- personalize
- business_rule_admin
Follow these steps to build your Agility— ServiceNow integration.
- Configuring the Integration
- Creating the Field Mapping
- Configuring Additional Mapping
- Previewing and Integrating the mapping
Digital.ai Agility to ServiceNow integration Feature Matrix
See Agility Connect Feature Matrix to know the list of Agility Connect features that are supported for ServiceNow integration.
Related tasks
Create a snow mapping - tutorial
Step-2 - Create field mapping snow