Creating a ServiceNow mapping

While the process of creating a mapping is consistent regardless of the tools you integrate, this tutorial walks you through the process of mapping the fields of the Backlog Items asset between Digital.ai Agility and your ServiceNow instance.

Parent-Child relationship for defect is supported only with Portfolio Items and not with other asset types.

See the following topics before you create your first mapping.

• Known Issues and Limitations
• Agility Connect Feature Matrix

Related concepts

Agility servicenow integration

Related tasks

Step-2 - Create field mapping snow

Step-3 - Configure additional mapping snow

Step-4 - Preview and integrate snow

Additional mapping - common mapping use cases

Agility Servicenow troubleshooting