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Version: 24.3

Troubleshooting Digital.ai Agility— ServiceNow Integration issues

Issue: Some tickets created in ServiceNow are timing out or not syncing with Agility.

Solution: Set the glide.http.outbound.max_timeout property in your ServiceNow instance to 60 seconds.

Agility servicenow integration

Create a snow mapping - Tutorial

Step-1 - Configur integration snow

Step-2 - Create field mapping snow

Step-3 - Configure additional mapping snow

Step-4 - Preview and Integrate snow

Addtional mapping - common mapping use cases