Digital.ai Agility— Zendesk Integration
For Agility and Zendesk integration we have external plug-in support for basic sync. The following matrix provides more details about the external plug-in support in Agility.
Features | Digital.ai Agility <-> GITHUB | Digital.ai Agility <-> GITLAB | Digital.ai Agility <-> Zendesk |
---|---|---|---|
Auto Map | X | X | X |
Attachments | X | Work in Progress | X |
Comments/Conversations | X | Work in Progress | ✓ |
Relationships | X | ✓ | X |
Sync Reference (backlinks in Source and target) | X | X | X |
Auto Create Webhook | X | ✓ | ✓ |
Resync Functionality | ✓ | ✓ | ✓ |
Sync on specific conditions (Conditional filtering) | ✓ | ✓ | ✓ |
Field level Customizations | ✓ | ✓ | ✓ |
Search before Create | ✓ | ✓ | ✓ |
Sync Selected Event Type | X | ✓ | X |
Clone Mapping | ✓ | ✓ | ✓ |
Field Mapping | |||
TEXT | ✓ | ✓ | ✓ |
Boolean | NA | ✓ | NA |
MultiText | ✓ | ✓ | NA |
DateTime | ✓ | ✓ | NA |
Number | ✓ | ✓ | NA |
User Picker | NA | Work in Progress | NA |
Direction | |||
Uni-direction | ✓ | ✓ | ✓ |
Bi-Directional | ✓ | Epic-Uni, Issue-Bi | ✓ |
Asset type | |||
Epic | NA | ✓ | NA |
Issues | ✓ | ✓ | ✓ |