Feedback Policy
This article explains how the customers can use the feedback option to suggest product enhancements in Agility.
Our approach to product feedback
Customer feedback is a key input to the product planning process at Digital.ai Agility. We are always looking to improve our products and we've found that the best way to accomplish that is through customer feedback. When making product decisions, it is your feedback that helps us understand the underlying challenges facing our customers. This understanding is our goal in collecting feedback, so that we can make informed decisions on our product strategy. Product Strategy is also shaped by industry trends and other economic forces.
How to give us your product feedback
The primary means for submitting feedback to Digital.ai Agility is IdeaSpace http://ideaspace.versionone.com/. This is our open communication forum where you can share your ideas for new features or enhancements with Digital.ai Agility – and all Digital.ai Agility customers – to let us know how we can update our products and services to better meet your teams’ needs. Additionally, we collect feedback from:
- In-App surveys (yes we read those NPS comments)
- Routine conversations with our customers
- Focused research sessions
What happens to your feedback
Once we decide what challenge to solve, we use existing feedback in our discovery process. Many times we contact those who provided feedback for more details. We consider all feedback when choosing a solution; however, the final solution may or may not incorporate everything. When the solution includes Ideas from IdeaSpace, we do our best to update them as Planned or Completed. There is no guaranteed timeline, or commitment, that feedback will end up in the product.
The Legal Aspects of Feedback
You acknowledge and agree that any suggestions, enhancement requests, recommendations, or other improvements (collectively, "Feedback") you provide to Digital.ai Agility may be incorporated by us into our products and services. We agree that your Feedback is provided without warranty of any kind. Digital.ai Agility has the right to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat the Feedback, and no compensation will be paid with respect to the use of Feedback.