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Troubleshoot Mobile Studio

While using Mobile Studio, a yellow notification may appear. It indicates that the system is encountering certain issues. The system undergoes a process to ascertain the nature of the issue, during which it displays a message.

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Once the system identifies the nature of the error it shows the appropriate message in the same notification.

Possible Issues​

Network Not Stable​

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This can be caused by these issues:

  • Weak network connection

  • Browser Add-ons

  • Anti-Virus software

  • Connecting through proxy

  • ISP issues

Mobile Studio uses the WebSocket protocol. A stable WebSocket connection is crucial for the smooth operation of mobile studio and working with devices. This requires your machine to be connected to a stable internet.

The operation of mobile studio also depends on the image quality and frame rate for the device screen reflection. For example, an iOS device with a resolution of 1125 × 2436 , with a frame rate of 2frames/sec and with image quality of 20% (default), requires a minimum bandwidth of 3Mb/sec.

Troubleshooting​

  1. Connect to a different network.

  2. Disable browser add-ons and anti-virus software.

  3. Disable your proxy and connect without it.

  4. Contact your ISP to inquire about potential WebSocket blocking protocols.

  5. If you have low bandwidth, reduce the image quality and/or the frame of device screen reflection. For more information, see Mobile Studio - Adjusting the Screen Settings.

DHM Not Responding​

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If the DHM is not responding, report this to your Cloud Administrator, who can troubleshoot the Device Host Machine.

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