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AS - Connecting Real Physical Devices

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Please note that this tool is classified as a Legacy tool. We recommend transitioning to our updated solutions to maintain optimal performance and security in your workflows. For more information on this matter, please reach out to technical support .

USB Recommendations

  • Verify you that you do not have Samsung Kies or HTC Sync installed on your machine.
  • Use the original device cables.
  • If you are working with a desktop, use the backports (directly from the motherboard).
  • When you disconnect a device disconnect it with the USB cable. (The number of times you can connect and disconnect a device from the USB port is limited).
  • Do not use USB V3.0 ports.
  • If you need to use a USB hub, we recommend that you use Plugable USB 2.0 7 port http://plugable.com/products/usb2-hub7bc/.
  • Use the latest version of iTunes.