Enabling SSO using Digital.ai Platform Identity service

Starting October 19, 2022, you can connect your corporate identity provider to Digital.ai using the Digital.ai Platform's Identity service. Once connected, Digital.ai Platform will act as an identity broker between your IdP (Identity Provider) and Digital.ai, allowing your users to securely access all Digital.ai products and the Digital.ai support, documentation, and community portals using the same credentials they use throughout your enterprise.

If you have not yet migrated your single sign-on (SSO) and user management to the Digital.ai Platform and want to do so, write to support@digital.ai for assistance.

If you have any further questions, please reach out to your Digital.ai contact or write to support@digital.ai.

Here is a brief comparison of the SSO configuration process without and with the Digital.ai Platform respectively:

Without Digital.ai Platform	With Digital.ai Platform
Digital.ai provides you the Agility instance URL	Digital.ai provides you the URLs for your Agility and Digital.ai Platform instances
Digital.ai works with your team to add PingFederate (Digital.ai's service provider) to your IdP	Digital.ai support team helps you create an SSO client on the Platform for your IdP
Digital.ai works with your team to add your IdP (Identity Provider) to PingFederate (Digital.ai's service provider)	Digital.ai support team works with your team on setting up a connection between your IdP and the Digital.ai Platform. Once this connection is setup, users will be immediately be able to access Digital.ai support, documentation, and community portals
Your team creates users in Agility with usernames matching with the ones in your IdP	Digital.ai support team helps you add authorized applications on the Platform. After this step, users can manually sign into the following using their enterprise credentials: Digital.ai support, documentation, and community portals all licensed Digital.ai products except Agility.
Digital.ai completes the configuration of your Agility instance for SSO	Digital.ai support team helps you add your IdP on the Platform. After this step, users can use their enterprise credentials to manually sign into the following using SSO (without having to manually enter credentials every time): the support, documentation, and community portals all licensed Digital.ai products except Agility.
Once the configuration is complete, users will be able to access Digital.ai Agility. They are still required to manually create different accounts to access Digital.ai support and documentation portals.	Your team creates users in Agility with usernames matching exactly with the ones in your IdP. After this step, users will be able to sign into the following using SSO: the support, documentation, and community portals all licensed Digital.ai products including Agility.

For more information, refer to the Digital.ai Platform documentation.