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Getting Access to Your Workspace

Digital.ai Agility is available as SaaS (cloud-hosted) or self-hosted deployment. How you receive and access your workspace depends on your deployment model.

For SaaS (Cloud-Hosted) Customers​

What Happens During Provisioning​

Your Customer Success Manager works with Digital.ai's Deal Desk to provision your cloud instance:

  1. Deal Desk submits provisioning request - After your purchase, Deal Desk sends a ticket to Agility Support via Zendesk
  2. Agility Support provisions your instance - Your dedicated cloud workspace is created with your organization's configuration
  3. You receive access credentials - Your system administrator receives:
    • Unique workspace URL (format: https://www7.v1host.com/YourOrganization)
    • Administrator login credentials
    • Welcome email with getting started information
  4. Administrator invites users - Your admin can then create user accounts and send invitations to your team

What You Need to Know​

No installation required - Digital.ai manages all infrastructure, updates, backups, and security. You simply log in through your web browser.

Your workspace URL is unique - It's different from the Digital.ai marketing site (digital.ai/agility). Bookmark your organization's specific URL.

Timeline - Workspace provisioning typically completes within 24-48 hours of the request.

How to Log In (SaaS)​

  1. Navigate to your workspace URL (provided in your welcome email)
  2. Enter your username and password
  3. Complete authentication (may include SSO if configured)
  4. Access your dashboard and assigned projects

After logging in:

For Self-Hosted Customers​

What You'll Receive​

Your Customer Success Manager coordinates with Digital.ai to provide installation materials:

  1. Deal Desk identifies deployment type - Deal Desk submits a ticket identifying your organization as self-hosted
  2. Agility Support provisions license - Your license is generated and linked to your organization
  3. You receive installation package - Agility Support sends you:
    • Installation zip file containing setup.exe files
    • PDF with step-by-step installation instructions
    • License key for activation
    • Support contact information
  4. Your IT team installs Agility - Your infrastructure team deploys Agility on your servers following the provided instructions

Installation Documentation​

For complete installation procedures, system requirements, and configuration:

How to Access After Installation (Self-Hosted)​

  1. Navigate to your organization's Agility URL (configured during installation)
  2. Enter your administrator credentials (set during installation)
  3. Complete any additional authentication (LDAP, Active Directory, SSO as configured)
  4. Access your instance and begin configuration

After installation:

  • Create user accounts for your team
  • Configure projects and planning levels
  • Set up integrations with your development tools
  • See Get Started for Administrators for configuration workflows

Troubleshooting Access​

Find Your Workspace URL​

Common issues:

  • Using digital.ai/agility instead of your workspace URL
  • Bookmarking incorrect links
  • URL changed during migrations
  • Browser cache storing old credentials

Login Page

Locate your URL​

Trial users​

  • Visit Digital.ai Agility Free Trial.
  • Check your trial confirmation email for the access link.
  • Use your registration information to retrieve the URL.

Existing users​

  • Search browser history for URLs with your organization name.
  • Search email for "Welcome" or "Digital.ai Agility".
  • Check browser bookmarks.
  • Review mobile app settings if you use mobile access.

Get help​

  • Contact your system administrator who created your account.
  • Ask your IT department for URL verification.
  • Check with project managers for access information.
  • Review shared team documentation.

Contact support​

If you cannot locate your URL:

  • Contact Digital.ai Support at support.digital.ai.
  • Provide your company name, user name, and email.
  • Support will notify your system administrator.
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