Limitations On Shared Devices

This page lists the known limitations with Shared Devices.

Android Limitations

1. Google Account: Adding your own Google Account on a Shared Device is not supported.

2. Restricted/Disabled User Actions: The following actions are not allowed on Shared Devices:

   a. Changing wallpaper

   b. Modifying accounts on the device

   c. Performing a factory reset

   d. Accessing Developer Options

3. User Management: Adding or switching between users on an Android device is not supported.

iOS Limitations

1. Apple Functions: Adding your own Apple Account, Apple Pay or setting a Device Passcode on a Shared Device is not supported.

2. Restricted/Disabled User Actions: The following actions are not allowed on Shared Devices:

   a. Changing wallpaper

   b. Modifying accounts on the device

   c. Passcode, Bluetooth, TouchID / FaceID modifications

   d. Performing a factory reset

   e. Enabling Find My Device

3. Developer Provision Profiles: Developer Provision Profiles, which control iOS devices and installation of applications (.ipa files), are created by Digital.ai. Special entitlements are not supported

4. Enterprise iOS Applications: If an Enterprise iOS application is uploaded to the platform with allowResign=false, the Developer Profile is automatically trusted during installation on a shared device. This applies to both manual and automation testing scenarios.

5. Blocked pages: We close the following pages when they appear:

   a. Developer settings

   b. “Software updates” under “General” page

   c. “Shut down” under “General” page

   d. "Developer Mode" under "Privacy & Security" page

   e. "Lockdown Mode" under "Privacy & Security" page

   f. "Transfer or Reset iPhone" under "General" page

note

Enterprise iOS Applications Note: The Auto-Trust process for shared device is not supported for iOS 18 and above.

To learn more about the Auto-Trust process, refer to Preparing iOS Applications for Auto-Trust.