Limitations On Shared Devices

This page lists the known limitations with Shared Devices.

Android Limitations

1. Google Account: Adding your own Google Account on a shared device is not supported.

2. Restricted/Disabled User Actions: The following actions are not allowed on shared devices:

   a. Changing wallpaper

   b. Modifying accounts on the device

   c. Performing a factory reset

   d. Accessing Developer Options

3. User Management: Adding or switching between users on an Android device is not supported.

iOS Limitations

1. Apple Functions: The shared devices are configured with a Digital.ai’s Apple ID. Adding your own Apple Account, Apple Pay or setting a Device Passcode on a Shared Device is not supported.

   a. Apple Account

   b. Passcode

2. Restricted/Disabled User Actions: The following actions are not allowed on shared devices:

   a. Changing wallpaper

   b. Modifying accounts on the device

   c. Passcode modifications

   d. Bluetooth modifications

   e. TouchID / FaceID modifications

   f. Performing a factory reset

   g. Enabling Find My Device

3. Developer Provision Profiles: Developer Provision Profiles, which control iOS devices and installation of applications (.ipa files), are created by Digital.ai. Special entitlements are not supported

4. Enterprise iOS Applications: If an Enterprise iOS application is uploaded to the platform with allowResign=false, the Developer Profile is automatically trusted during installation on a shared device. This applies to both manual and automation testing scenarios.

note

Enterprise iOS Applications Note: The Auto-Trust process for shared device is not supported for iOS 18 and above.

To learn more about the Auto-Trust process, refer to Preparing iOS Applications for Auto-Trust.