Frequently Asked Questions
This page addresses common questions about Shared Devices.
Question: Are the Shared Devices shared with only my organization, or other organizations?
Shared Devices are accessible by other organizations as well, functioning as a common pool of devices allocated on a first-come, first-serve basis. Once a session is completed, the shared device undergoes an advanced cleanup process and is returned to the pool only after we've performed a full sanity cleanup.
Question: If I am using a shared device session, can others view this?
When a shared device is in use, it will appear as “In-Use” to other users. No one else can see any activity being performed by the current user or interact with the device until the session ends, and the device has gone through a thorough cleanup process.
Question: When does a cleanup of a device occur on a shared device instance?
As soon as a shared device session is released, we start the cleanup process, for iOS we perform a restore and backup (puts the iOS device back to a state that is known to be a completely clean slate) and for Android we perform a series of steps that includes various activities such as clearing any media folder, removing installed applications & certificates, and more.
If for any reason the connection to the device is lost (E.g., caused by network interruption, or a product related issue) and it causes the session to end, we still undergo a thorough cleanup process.
Question: If I am using a shared device session, can others view this?
When a shared device is in use, it will appear as “In-Use” to other users. No one else can see any activity being performed by the current user or interact with the device until the session ends, and the device has gone through a thorough cleanup process.
Question: Are we sure that other organizations cannot access my data?
Yes, we take the security of our offerings very seriously. While the solution is designed to be intuitive and easy to use, the backend is meticulously built to ensure that your data remains secure, with strict access controls in place.
Question: What types of applications can I install on a shared device?
You can install applications that are uploaded via the Application Manager, with support for both iOS and Android. Supported formats include .apk, .aab, and .ipa. However, applications from the App Store, TestFlight, or any other solutions like an MDM Server are not supported.
Question: Can Shared Devices be configured with SIM Cards?
No, SIM cards are not supported on Shared Devices.
Question:Can we choose which devices from the Shared Devices pool can be allocated to individual projects?
No, all projects within your environment will have access to the same Shared Devices pool. However, you can limit the number of licenses allocated to Shared Devices for each project.
If you still have questions, reach out to our Support Team.