Version: 24.3

Step 4—Additional Mapping (Common Mapping Use Cases)

Use the Additional Mapping section to enable or disable mapping for Comments, Attachments, and Relationships at the mapping level. You can also configure Conflict Resolution, Sync Reference, and conditional sync (Sync Specific Workitem) settings.

Agility servicenow integration

Create a snow mapping - Tutorial

Step-1 - Configur integration snow

Step-2 - Create field mapping snow

Step-3 - Configure additional mapping snow

Step-4 - Preview and Integrate snow

Agility servicenow troubleshooting

Conflict resolution and sync interval settings

Poll for missed events work item change detection

Sync attachments

Sync reference

Sync specific workitem