Resetting A User's Password
Any local user can reset their own password. As an administrator, you can also notify the user to reset their password if you think their credentials have been compromised.
Resetting a password in this way only applies to local users. SSO user passwords must be managed through your identity provider.
Reset a User's Password as an Administrator
- Log in to the Platform.
- In the left navigation, under User Management, click Users.
- On the Users page, find the user whose password needs to change and click the Reset Password icon under Actions.
After this step, the user receives an email notification to update their password.
User then clicks the Link to account update link received in the email and updates the password by following instructions. By clicking the Back to Application link, user can login to their account using the new password.
Reset Password as a Local User
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Users can use the Forgot Password link on the login page to reset their password.
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If a user is already logged in and wants to change their password:
a. The user must click Edit Profile on the Overview page in the Profile section. They can also click on their profile initials on the top right corner and select View Profile.
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The user must enter their new password adhering to the complex password policy and click Change password.
Password Policy
The following table lists the default password policy for the Platform:
| Required Parameters | Default Value | Minimum Value |
|---|---|---|
| Number of digits | 1 | 0 |
| Number of lower-case characters | 0 | 0 |
| Number of upper-case characters | 0 | 0 |
| Number of special characters | 1 | 0 |
| Number of days valid | 180 | 1 |
| Number of passwords remembered (Kept in history) | 3 | 1 |
| Minimum password length | 12 | 8 |
| Username | Not same as username | |
| Email Id | Not same as email address |
The system prompts the user for a password reset during the following scenarios:
- When the user logs in for the first time after the minimum value has increased (for example, If the default value for the password length was 12 and then the minimum password length changes to 24).
If the minimum length changes to a lower value, the users need not update their password."
- When the password exceeds the valid number of days (for example, if the valid number of days is 150, and the user logs into the account after day 150).