Sunset policy for Integrations
Digital.aiAgility customers now have more integration options than ever before. As the whole ecosystem of products continues to evolve, so must Digital.aiAgility to keep pace with changing demand. In some areas, new integration targets emerge while existing integrations become less important. In order to continue to build more and deeper integrations, we continuously evaluate our portfolio of integrations with an eye on balancing the effort to maintain them with their value to customers. This helps us be more proactive in keeping up with current versions of integrated products. On the other hand, this also means ending support for some integrations.
Digital.aiAgility announces integration sunsets in release notes. The sunset period will extend for the current plus the two following Digital.aiAgility releases so customers can continue to use any integration they have adopted as long as that Digital.aiAgility release is actively supported. During the sunset period, the integration will be subject to the following:
- The forthcoming sunset status is noted on the detail page for a sunset integration. Where possible, we will offer go-forward options.
- During the sunset period, Digital.aiAgility will not perform proactive development. For example, there will be no updates to work with the latest version of the target product or Digital.aiAgility.
- Digital.aiAgility will continue to do reactive development based on support tickets. Per the above point, this does not include version updates.
After the sunset period (in other words, roughly one year from announcement), the integration will be subject to the following:
- Digital.aiAgility will not provide support.
- Digital.aiAgility will not perform proactive or reactive development. Customers may engage Digital.aiAgility Technical Services for their custom software development needs.
- Any source code currently available in our GitHub Repositories will remain available "as-is" for customer use.