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Version: Early Access

Digital.ai Agility — ServiceNow Integration

Here you can find Digital.ai Agility— ServiceNow integration-related information.

  • Digital.ai Agility Connect supports integration of Digital.ai Agility 20.3 or later with ServiceNow Orlando, Paris, and later.
  • Agility Connect supports MongoDB versions 3.6.x and 4.0.x.
  • Integrating Digital.ai Agility with another tool involves creating the asset mapping between the tools and saving the mapping. For example, you can create a mapping to have the Stories asset always synchronized between Digital.ai Agility and ServiceNow.
  • We support syncing Incidents, Catalog tasks, custom asset with type tasks and project entities (Epics, Stories, and Defects) with the Digital.ai Agility work items.

Refer to the following topics and build your Agility— ServiceNow integration.

  • Create a Mapping — Tutorial
  • Additional Mapping — Common Mapping Use Cases

Here are a few ServiceNow-specific use cases​

One of the primary use cases for ServiceNow is the support desk module, which is used to report, track and resolve customer problems using your software. And often, the resolution requires a software fix from the developers.

If you’re part of the support desk team or a developer, you have surely experienced the frustration of wasting too much time duplicating information from ServiceNow tickets into tools like Digital.ai Agility, where product managers plan and developers do the work using Digital.ai Agility.

Teams tend to waste a lot of time “swivel-chairing” between systems, trying to keep records up-to-date in two places and sending emails and chat messages to follow up on details and statuses. And since records in different tools are maintained manually, they’re more prone to error.

This can all be solved through integration, which is why connecting ServiceNow and the developers’ Agile planning tools is by far the most popular integration use case Agility Connect sees.