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Version: 24.3

Sync Links

You can use the Links toggle to sync issues, Zendesk tickets, and GitHub commits associated with workitems.

Note:

  • Currently, this feature can only be used with Jira and Agility
  • You must have Zendesk and GitHub plug-ins installed on your Jira instance to sync Zendesk tickets and GitHub commits.
    Jira Zendesk Github

To use this feature, enable the Links toggle in the Additional Mapping section.

Sync Links  

After the sync, all linked issues, Zendesk tickets, and GitHub commits are listed under the Links section of the Agility workitem. Currently, syncing Linked Issues is supported for both live sync and data migration but Development and Linked Zendesk Tickets can be synced only during data migration.

Links All

When using Links to sync linked issues, do not enable Dependencies in the Additional Mapping page as this creates contradicting rules and cause issues. Also, do not enable Relationships to map Linked Issues if you are already using Links.