Digital.ai's Product End-of-Life Policy
At Digital.ai, we understand that managing product transitions is crucial for our customers' business continuity. Products may reach their end-of-life due to various factors including market evolution, technological advancements, or the introduction of more capable solutions. This policy outlines our approach to end-of-life (EOL) transitions and how we support our customers through these changes.
Policy Overview
Digital.ai is committed to providing clear communication and support throughout the EOL process:
-
Advance Notification: We provide six months' advance notice through multiple channels:
- Digital.ai blog
- Product notifications
- Support newsletter
-
Support Timeline:
- EOL announcements typically align with new product releases
- Support continues for previously supported product versions according to our maintenance schedule
-
Customer Requirements:
- Active and fully paid support contract is required for EOL notifications
- Contact your Account Manager for transition period support and associated fees
For a comprehensive list of products and their support status, see our Currently Supported Products.
End-of-Life Schedule
| Component | Description | Support Timeline | Migration Path |
|---|---|---|---|
| SubversionEdge | End of support for SubversionEdge product | Available until December 31, 2020 Not available for purchase or renewal after December 31, 2020 | Migrate to TeamForge or TeamForge SCM for equivalent source control management capabilities. |
| RHEL/CentOS 7.x | No support for Red Hat Enterprise Linux/CentOS 7.x platform | Supported in TeamForge 23.1 and earlier Not supported from TeamForge 24.0 and later | Update to RHEL/CentOS 8.x or later. |
| Legacy Documents JSP Pages | No support for JSP based Documents pages | JSP based Documents Management pages are available in TeamForge 21.2 and earlier JSP based Documents Management pages are not available in TeamForge 22.0 and later | Use the new Angular JS based Documents Management UIs. |
| Internet Explorer 11 | No support for Internet Explorer 11 | IE 11 supported by TeamForge 21.0 and earlier IE 11 not supported by TeamForge 21.1 and later | As TeamForge supports the Edge browser, customers can move away from IE 11 in favor of the Edge browser. |
| Site Activity Report | Deprecate Flash-based Site Activity Report | Flash-based Site Activity Report is available in TeamForge 20.1 and earlier Flash-based Site Activity Report is not available in TeamForge 20.2 and later | As Adobe Flash reaches its end of life by the end of 2020, Flash-based TeamForge Site Activity Report is also being deprecated. |
UserFilter | Deprecate UserFilter (one of the Gerrit's SubmitRule filters) | UserFilter is supported in TeamForge 19.3 and earlierUserFilter is not supported from TeamForge 20.0 and later | UserFilter has been deprecated in TeamForge 20.0—Git integration. It is set to be removed completely in TeamForge 20.1. |
| CVS | No support for CVS | CVS supported in TeamForge 20.1 and earlier CVS not supported from TeamForge 20.2 and later | Use other SCM tools like Git. |
| EventQ | No support for EventQ | EventQ supported in TeamForge 19.3 and earlier EventQ not supported from TeamForge 20.0 and later | Use the Webhooks-based Event Broker in place of EventQ. |
| Nexus 2 | No support for Nexus 2 | Nexus 2 supported in TeamForge 19.1 and earlier Nexus 2 not supported from TeamForge 19.2 and later | Upgrade to Nexus 3. |
| Chinese Korean and Japanese (CJK) locales | No support for CJK locales with TeamForge 17.1 and later | CJK supported in TeamForge 16.10 and earlier CJK not supported from TeamForge 17.1 and later | NA |
| Crucible Plug-in | No support for Crucible plug-in | Supported in TeamForge 18.1 and earlier Not supported from TeamForge 18.2 and later | NA |
| Artifactory versions later than v4.7 | No support for Artifactory versions later than v4.7 | Supported in TeamForge 18.1 and earlier Not supported from TeamForge 18.2 and later | NA |
| TeamCity | No support for TeamCity | Supported in TeamForge 18.1 and earlier Not supported from TeamForge 18.2 and later | NA |
| Activity Stream | No support for EventQ Activity Stream | Supported in TeamForge 18.2 and earlier Not supported from TeamForge 18.3 and later | NA |
| DLM 1.x | No support for DLM 1.x | Supported in TeamForge 17.4 and 17.8 Not supported from TeamForge 18.1 and later | NA |
| Old site-options.conf syntax | No support for older syntax for defining your HOST token (HOST_xxx) | Supported in TeamForge 17.11 and earlier Not supported from TeamForge 18.1 and later | To ensure backward compatibility, TeamForge supported both old and new syntaxes for defining your HOST token. However, this backward compatibility will be available only with TeamForge 17.11 and earlier versions. It is recommended to adjust your site-options.conf in line with the new syntax (xxx:SERVICES) as support for older syntax would be dropped in TeamForge 18.1 release. |
| Unmanaged CVS servers | No support for unmanaged CVS integration servers | Supported in TeamForge 17.11 and earlier Not supported from TeamForge 18.1 and later | During an upgrade, unmanaged CVS integration servers are "disabled" (converted to use the "generic adapter"). This is similar to how Perforce integration servers were disabled. |
| Running two PostgreSQL clusters on the same server | The ability to run two PostgreSQL clusters on the same server is deprecated | Supported in TeamForge 17.8 and earlier Not supported from TeamForge 17.11 and later | Use same cluster for database and datamart or move datamart to a separate server (virtual machine). |
| RHEL/CentOS 6.x | No support for Red Hat Enterprise Linux/CentOS 6.x platform | Supported in TeamForge 20.3 and earlier Not supported from TeamForge 21.0 and later. | Update to RHEL/CentOS 7.x or later. |
| Microsoft Project Integration | No support for MS Project integration | Supported in TeamForge 5.2–6.1 Not supported from TeamForge 6.2 and later | NA. Tasks component becomes obsolete from TeamForge 17.11. |
| Black Duck Code Sight | No support for Black Duck Code Sight | Supported in TeamForge 16.10 and earlier Not supported from TeamForge 17.1 and later | Use TeamForge's native Code Search function powered by Elastic Search. Available in TeamForge 17.1 and later. |
| SSH tunneling | No support for SSH tunneling | Supported in TeamForge 16.7 and earlier Not supported from TeamForge 16.10 and later | NA |
| VMware Player image | VMware Player appliance image is no longer available for TeamForge 16.7 and later | Available in TeamForge 16.3 and earlier Not available from TeamForge 16.7 and later | TBD |
| Tasks component | No support for "Tasks" component | Supported in TeamForge 17.11 and earlier Not supported from TeamForge 18.1 and later | Tasks component becomes obsolete from TeamForge 17.11 release. You may create a Tasks tracker, if required. |
| Berkeley DB backend for Subversion | No support for Berkeley DB | Supported in TeamForge 16.3 and earlier Not supported from TeamForge 16.7 and later | All new Subversion repositories, by default, use the FSFS backend. Existing repositories must be converted. |
| TeamForge SOAP5.x | No support for SOAP5.x API support | Supported in TeamForge 16.7 and earlier Not supported from TeamForge 16.10 and later | Use the latest TeamForge SOAP/REST APIs. |
| Project Tracker | No support for the Project Tracker component | Supported in TeamForge 16.7 and earlier Not supported from TeamForge 16.10 and later | NA. Project Tracker becomes obsolete from TeamForge 16.10 release. |
| Advanced mode installation | No support for advanced mode installation | Supported in TeamForge 8.1 and earlier Not supported from TeamForge 8.2 and later | NA. TeamForge 16.7 and later support dedicated installation only. |
| Perforce | No support for Perforce integration | Supported in TeamForge 8.1 and earlier Not supported from TeamForge 8.2 and later | NA |
| TeamForge on SUSE | No support for SUSE | Supported in TeamForge 8.1 and earlier Not supported from TeamForge 8.2 and later | Migrate to RHEL/CentOS platforms. |
| TeamForge SOAP4.x | No support for SOAP4.x API | Supported in TeamForge 7.2 and earlier Not supported from TeamForge 8.0 and later | Customers can use the latest TeamForge SOAP/REST APIs. |
| TeamForge 32-bit | No support for 32-bit platform | Supported in TeamForge 7.2 and earlier Not supported from TeamForge 8.0 and later | Move to 64-bit platform. |