Digital.ai Release Product Support Matrix

This page provides details of the supported versions, support policy, and compatibility information for Digital.ai Release.

Support Policy​

Product versions are supported for 15 months following their release, with an additional three months after the end of that period available to ask questions of support.

A major release for Release refers to the bi-annual release number (for example, 25.1, 25.3), and a minor release or point release refers to updates within a major version (for example, 25.3.1, 25.3.2).

We strongly recommend that:

• You do not upgrade to any product version that is no longer supported, as it may have issues that are resolved in later versions.
• You upgrade to a supported version before the support period of your current version expires so you maintain continuity of support.

Critical Fix Update Packs​

Critical fix update packs are released to combine bug fixes, security fixes, and performance improvement updates. Support for a critical fix update pack ends when support for its corresponding product version ends.

Hotfixes​

Hotfixes may be provided for supported product versions in high-impact cases when the product is not usable due to bugs or performance issues severely impacting business operations. Hotfixes have the same level of support as critical fix update packs.

For more information, see Digital.ai Support Policy.

Contact Support​

For support questions or assistance:

• Support Portal: Digital.ai Support Portal
• Documentation: Digital.ai Release Documentation
• Community: Digital.ai Community Forums

Supported Digital.ai Release Versions​

Install Release​

• Install Release

Details of the Supported Versions​

The following sections provide release summaries for currently supported versions. For complete feature lists, improvements, and technical details, refer to the respective release notes.

Version 27.1.x (Upcoming)​

Release Summary: Upcoming Release. Refer to the release notes for the latest features, improvements, and technical details as they become available.

Release 27.1 features are available in Release SaaS ahead of the on-premises general availability release.

Version 26.3.x​

Release Summary: Current production release. Focused on AI features, including AI Assistant, AI Agents, and agent orchestration for pipelines that combine humans, API calls, and agents. Adds JDK 25 support (JDK 21 remains the default), Python 3 for Release Automation, Live Deployments enhancements, and Git folder versioning. Includes breaking changes: bundled ingress controllers removed on Kubernetes, TLS 1.0 and TLS 1.1 removed, ECharts upgraded from v3 to v6 (affects custom dashboard tiles), and Apache Derby removed. See release notes for full details.

Deployment Overview:

• On-premises (JVM): Download and install manually
• Kubernetes: Deploy using the operator-based installer

Install: Install Release
Release Notes: 26.3.x Release Notes

Version 26.1.x​

Release Summary: Supported production release. Git versioning compare and version actions, folder naming restrictions for special characters, Account Lockout security feature, Kubernetes 1.34 support, Runner metadata configuration, permission granularity improvements for Runner registration and Plugin Manager access. Review release notes for details on breaking changes.

Deployment Overview:

• On-premises (JVM): Download and install manually
• Kubernetes: Deploy using the operator-based installer

Install: Install Release
Release Notes: 26.1.x Release Notes

Version 25.3.x​

Release Summary: Supported production release. External queue dependency removal (RabbitMQ/ActiveMQ no longer required), OpenJDK 21 support (Java 17 no longer supported), Bitnami Secure Images breaking changes for Kubernetes Operator, AWS SDK Java v1.x removed, updated system requirements for Windows Server 2025, RHEL 9.x/10.x, and Release MCP Server (Beta). See release notes for upgrade and compatibility details.

Deployment Overview:

• On-premises (JVM): Download and install manually
• Kubernetes: Deploy using the operator-based installer

Install: Install Release
Release Notes: 25.3.x Release Notes

End of Support Announcements​

Versions 25.1.x and Earlier​

Versions 25.1.x and all earlier versions have reached End of Support. Customers running these versions should upgrade to a supported version to continue receiving:

• Security updates
• Bug fixes
• Technical support
• Access to new features and enhancements

Migration Path: Customers on version 25.1.x or earlier can upgrade to the latest supported version. For upgrade instructions, see:

• Upgrade Release on JVM
• Upgrade Release on Kubernetes

Contact Digital.ai Support for detailed migration assistance.

Limited Support: For Release instances that are no longer in a supported state, Digital.ai provides limited support until the issue can only be resolved through an upgrade. If you are running an unsupported release and require assistance, submit a ticket through the Support Portal.

For a comprehensive list of deprecated and end-of-life components, see End-of-Life and Deprecated Components in Digital.ai Release.

Upgrade Recommendations​

Use the guidance below based on your current version:

• On 26.3.x - You are on the latest supported version.
• On 26.1.x - You are on a supported version, but a newer supported production release is available. Plan your upgrade to 26.3.x.
• On 25.3.x - You are on a supported version, but support ends in December 2026. Plan your upgrade to 26.3.x before then.
• On 25.1.x or older - Your version has reached end of support and no longer receives security updates or bug fixes. Upgrade to a supported version immediately.