DORA Incident Analysis
The Incident Analysis dataset helps you analyze the incidents that occurred within a system or organization. This dataset provides valuable insights into incident management, helping you track, analyze, and improve their response to incidents, ultimately providing user satisfaction. Using this dataset helps you gain insights into business scenarios such as:
- Address recurring issues, identify root causes, and prevent similar incidents in the future.
- Track the Incident management process, identify bottlenecks, and implement measures to optimize efficiency.
Attributes
The following list of attributes are available as part of this dataset:
| Attribute Name | Description |
|---|---|
| Application | Name of the software program designed to perform a specific task |
| Calendar date | Gregorian calendar date displayed in the format 'M/D/YYYY' |
| Calendar month | Gregorian calendar month displayed in the format 'Mon YYYY' |
| Calendar week | Gregorian calendar week displaying the week number. For example, W21, W22 |
| Caused by | Change request that caused the incident |
| Incident | Name of the unplanned interruption of a service |
| Incident close code | Field to capture how the Incident was closed |
| Incident description | Description of a unplanned interruption |
| Incident source URL | Link to ServiceNow instance where the incident is managed |
| Incident state | Current state of the Incident |
| Lagging 30 days period flag | Flag to indicate if an event or count has occurred in the past 30 days |
| Lagging count of days | Count of number of days since the first data record till current day |
| Lagging count of months | Count of number of months since the first data record till the current month |
| Lagging count of weeks | Count of number of weeks since the first data record till the current week |
| Opened datetime | The creation date and time of the incident |
| Organization | Name of the structured group of people with a common goal or purpose |
| Resolved datetime | The completion date and time of the incident |
| Team | Name of the group consisting of individuals who work together collaboratively to achieve a shared goal or task |
Metrics
The following list of metrics are available as part of this dataset:
| Metric Name | Description |
|---|---|
| Mean time to recover days | Total number of days taken for Incidents to move from the Open to Resolved state |
| Mean time to recover hours | Total number of hours taken for Incidents to move from the Open to Resolved state |
| No of Resolved Major Incidents | Total number of major incidents that were successfully closed |
| Open to resolved duration | The number of Incidents with the Incident status - Resolved as on a specific time period |