Digital.ai Deploy Product Support Matrix
This page provides details of the supported versions, support policy, and compatibility information for Digital.ai Deploy.
Support Policy
Product versions are supported for 15 months following their release, with an additional three months after the end of that period available to ask questions of support.
A major release for Deploy refers to the bi-annual release number (for example, 25.1, 25.3), and a minor release or point release refers to updates within a major version (for example, 25.3.1, 25.3.2).
We strongly recommend that:
- You do not upgrade to any product version that is no longer supported, as it may have issues that are resolved in later versions.
- You upgrade to a supported version before the support period of your current version expires so you maintain continuity of support.
Critical Fix Update Packs
Critical fix update packs are released to combine bug fixes, security fixes, and performance improvement updates. Support for a critical fix update pack ends when support for its corresponding product version ends.
Hotfixes
Hotfixes may be provided for supported product versions in high-impact cases when the product is not usable due to bugs or performance issues severely impacting business operations. Hotfixes have the same level of support as critical fix update packs.
For more information, see Digital.ai Support Policy.
Contact Support
For support questions or assistance:
- Support Portal: Digital.ai Support Portal
- Documentation: Digital.ai Deploy Documentation
- Community: Digital.ai Community Forums
Supported Digital.ai Deploy Versions
| Version | Release Date | Support Status | End of Support Date | Key Changes | Compatibility Notes |
|---|---|---|---|---|---|
| 26.1.x | — | Early Access | — | GitOps support, large artifact deployment (2 GB+), Kubernetes enhancements, AWS SAM templates, Azure managed identities, Bamboo plugin, breaking changes, deprecations | Installation Prerequisites |
| 25.3.x | 09-Sep-2025 | Active | 09-Dec-2026 | Unified plugin versioning, OpenJDK 21 support, Windows Server 2025/2022, RHEL 9/10, PostgreSQL 17.5/16.9, MySQL 8.4 LTS, SQL Server 2022, Bitnami Secure Images changes, archive deployment command requirements, breaking changes | Installation Prerequisites |
| 25.1.x | 28-Apr-2025 | Active | 28-Jul-2026 | License v3 no longer supported, RabbitMQ 4.x/quorum queues, AWS SDK v1 deprecation for XL CLI Blueprints, new versioning scheme, breaking changes | Installation Prerequisites |
| 24.3.x | 04-Nov-2024 | End of Life | 05-Feb-2026 | Unified user licensing (internal/external), license enforcement, new versioning scheme, upgrade user migration fix, breaking changes | Contact Support |
Install Deploy
Details of the Supported Versions
The following sections provide release summaries for currently supported versions. For complete feature lists, improvements, and technical details, refer to the respective release notes.
Version 26.1.x (Early Access)
Release Summary: GitOps support for infrastructure and environment CIs, large artifact deployment (2 GB+), Kubernetes installation enhancements, AWS SAM template support, Azure managed identities, Atlassian Bamboo plugin, breaking changes, and deprecations. Review release notes for details on storage, CLI, and plugin changes.
Deployment Overview:
- On-premises (JVM): Download and Install Manually
- Kubernetes: Deploy using the Operator-based Installer
Install: Early Access Downloads
Release Notes: 26.1.x Release Notes
Version 25.3.x
Release Summary: Current production release. Unified plugin versioning, OpenJDK 21 support, Windows Server 2025/2022, RHEL 9/10, PostgreSQL 17.5/16.9, MySQL 8.4 LTS, SQL Server 2022, Bitnami Secure Images changes, archive deployment command requirements, and other breaking changes. See release notes for upgrade and compatibility details.
Deployment Overview:
- On-premises (JVM): Download and Install Manually
- Kubernetes: Deploy using the Operator-based Installer
Install: Install Deploy
Release Notes: 25.3.x Release Notes
Version 25.1.x
Release Summary: License v3 no longer supported, RabbitMQ 4.x/quorum queues, AWS SDK v1 deprecation for XL CLI Blueprints, new versioning scheme, and other breaking changes. Review release notes for upgrade actions and compatibility.
Deployment Overview:
- On-premises (JVM): Download and Install Manually
- Kubernetes: Deploy using the Operator-based Installer
Install: Install Deploy
Release Notes: 25.1.x Release Notes
End of Life Announcements
Versions 24.3.x and Earlier
Versions 24.3.x and all earlier versions have reached End of Life. Customers running these versions should upgrade to a supported version to continue receiving:
- Security updates
- Bug fixes
- Technical support
- Access to new features and enhancements
Migration Path: Customers on version 24.3.x or earlier can upgrade to the latest supported version. For upgrade instructions, see:
Contact Digital.ai Support for detailed migration assistance.
Limited Support: For Deploy instances that are no longer in a supported state, Digital.ai provides limited support until the issue can only be resolved through an upgrade. If you are running an unsupported release and require assistance, submit a ticket through the Support Portal.
For a comprehensive list of deprecated and end-of-life components, see End-of-Life and Deprecated Components in Digital.ai Deploy.
Upgrade Recommendations
- On 25.3.x - You are on the latest supported version. Apply each point release as soon as it is available.
- On 25.1.x - You are on a supported version, but support ends in July 2026. Apply point releases promptly and plan your upgrade to 25.3.x before then.
- On 24.3.x or older - Your version has reached End of Life and no longer receives security updates or bug fixes. Upgrade to a supported version immediately.