How to Use Root Cause Analysis

Root Cause Analysis runs on demand for a single failed or errored execution. Before you start, confirm that the execution meets the conditions in Availability.

Run an analysis

1. Run your automated tests.
2. Open the video report for a test that ended with a Failed or Error status.
3. Select the Root Cause Analysis tab.
4. Select Analyze with Root Cause Analysis.

Result: The tab shows a loading state while RCA analyzes the execution.

While the analysis runs

User can perform any of the following actions while the RCA is in progress:

• Analysis usually completes within a few minutes.
• You can leave the page or close your browser. The analysis continues in the background.
• If you refresh the page while the analysis is running, the loading state continues while the system waits for the result.
• Several analyses can run at the same time.

Review the result

1. Read the root cause hypothesis.
2. Expand the supporting evidence to trace the hypothesis back to specific steps, errors, or log lines in the execution.
3. Optionally, rate the analysis using the thumbs up or thumbs down control.

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Retry a failed analysis

1. If the analysis cannot be completed, the tab shows a failure message with a Try Again button.

2. Select Try Again to start a new attempt.

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