SeeTestAutomation - Troubleshooting Seat License Activations Errors
Please note that this tool is classified as a Legacy tool. We recommend transitioning to our updated solutions to maintain optimal performance and security in your workflows. For more information on this matter, please reach out to technical support .
Sentinel Runtime Service
For the license to run on your machine, the sentinel service needs to be available. This will indicate the service is not available:
Step 1: Browse to localhost:1947 to view the Sentinel web portal.
Step 2: If you cannot browse to get this page, make sure that the Sentinel license LDK service is running on your machine. Open services and locate it. If it is not running, run it.
Step 3: If it is not there, then you will need to install it on your machine.
Step 4: Download the Sentinel runtime service.
Step 5: Open a command line where the haspdinst.exe file is located.
Step 6: Run the command haspdinst.exe -purge to remove any instances of the service.
Step 7: Run the command haspdinst.exe -I to install the service.
Step 8: Repeat step 1 above. Check for license availability and features.
NL License Was Activated Before on a Different Machine
Licenses can be activated on one machine only, and are bound to each computer based on a fingerprint generated during the activation.
Licenses cannot be activated elsewhere without transferring them first.
No License can be found
Send us screenshots of the following along with the string key
- http://localhost:1947/_int_/devices.html
- http://localhost:1947/_int_/features.html
- http://localhost:1947/_int_/sessions.html
Also, click Open logs folder and collect the following logs:
- app.properties
- error.log