Zendesk Integration
Digital.ai Agility provides external plugin support for Zendesk integration. The following information summarizes the integration capabilities.
Supported Features
Based on the external plugin integration matrix, Zendesk integration supports:
- Bi-directional synchronization
- Comments and Conversations
- Auto Create Webhook
- Resync Functionality
- Sync on specific conditions (Conditional filtering)
- Field level Customizations
- Search before Create
- Clone Mapping
- TEXT field mapping
- Issues synchronization
Unsupported Features
The following features are not supported:
- Auto Map
- Attachments
- Relationships
- Sync Reference (backlinks)
Not Applicable Features
The following features are not applicable to Zendesk integration:
- Sync Unassigned
- Sync Selected Event Type
- Sync Specific Work Item
- Work Item Change Detection
- Work Item Deletion
- Boolean field mapping
- MultiText field mapping
- DateTime field mapping
- Number field mapping
- Dropdown field mapping
- User Picker field mapping
- Epic synchronization