Digital.ai Agility— Zendesk Integration
For Agility and Zendesk integration we have external plug-in support for basic sync. The following matrix provides more details about the external plug-in support in Agility.
| Features | Digital.ai Agility <-> GITHUB | Digital.ai Agility <-> GITLAB | Digital.ai Agility <-> Zendesk |
|---|---|---|---|
| Auto Map | X | X | X |
| Attachments | X | Work in Progress | X |
| Comments/Conversations | X | Work in Progress | ✓ |
| Relationships | X | ✓ | X |
| Sync Reference (backlinks in Source and target) | X | X | X |
| Auto Create Webhook | X | ✓ | ✓ |
| Resync Functionality | ✓ | ✓ | ✓ |
| Sync on specific conditions (Conditional filtering) | ✓ | ✓ | ✓ |
| Field level Customizations | ✓ | ✓ | ✓ |
| Search before Create | ✓ | ✓ | ✓ |
| Sync Selected Event Type | X | ✓ | X |
| Clone Mapping | ✓ | ✓ | ✓ |
| Field Mapping | |||
| TEXT | ✓ | ✓ | ✓ |
| Boolean | NA | ✓ | NA |
| MultiText | ✓ | ✓ | NA |
| DateTime | ✓ | ✓ | NA |
| Number | ✓ | ✓ | NA |
| User Picker | NA | Work in Progress | NA |
| Direction | |||
| Uni-direction | ✓ | ✓ | ✓ |
| Bi-Directional | ✓ | Epic-Uni, Issue-Bi | ✓ |
| Asset type | |||
| Epic | NA | ✓ | NA |
| Issues | ✓ | ✓ | ✓ |