Rank and Order Requests
For some teams, using the priority value on requests is sufficient to organize and sort their list. Other teams might prefer to have specific control over the position of each request in the list. When in the default display settings, requests are displayed in their rank order. You can change the order of requests in your grid by:
- Dragging and dropping requests up or down the ordered list
- Clicking the up arrows to move a request up one spot or to the top of the page
- Clicking a column heading to change the order from ascending to descending, or vice versa
You can use filters and customization to more quickly order a large number of requests. Absolute ordering is most important for items at the top of the list that are ready to be considered. The importance of an item's precise ordering is diminished the farther that item is down the list.
For ordering purposes, new requests are automatically appended to the end of the request list within a project.
Who Ranks and Orders Requests
Product Owners prioritize requests based on business value and stakeholder feedback, organizing requests to reflect which feature ideas should be evaluated first for development.
Team Members rank technical improvement requests and enhancement suggestions, using drag-and-drop to position their ideas relative to other proposed changes.
Scrum Masters facilitate request prioritization sessions during backlog refinement, helping teams organize large numbers of requests using filters and column sorting.
Permission Requirement
To rank and order requests: Members need Edit access to the project.
To view request order: Members need Read access to see the prioritized list of requests in their current rank order.
Troubleshooting
Why can't I drag and drop requests?
Drag-and-drop ranking requires Edit access to the project. If you cannot move requests, verify your permissions with your project administrator. Also ensure you're viewing requests in their default rank order rather than sorted by a column.
Why does my ranking change when I refresh the page?
If you've sorted requests by clicking a column heading (Priority, Status, etc.), the display order is temporary and based on that column's values. Return to rank order by clicking the Order column heading or removing custom sorting to maintain your manual ranking.
Can I rank requests across different projects?
No. Request ranking is project-specific. Each project maintains its own request order. If you move a request to another project, it will be appended to the end of that project's request list and you can then reorder it within the new project.