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Set Up Push Notifications

Configure push notifications to send subscription alerts directly to external applications using webhooks.

Who configures push notifications: Team members who use external collaboration tools can configure webhooks to receive subscription alerts in those applications.

Prerequisites: You must have active subscriptions.

Configure Push Notifications​

To set up push notifications:

  1. Click on your avatar on the header and select My Details.
  2. Select Push Notifications.
  3. Click on the application icon.
  4. Enter a name for the push notification.
  5. Paste in the Webhook URL from your external application.
  6. Click Add.

Your push notifications are now configured. You will receive alerts in the connected application for all your active subscriptions.

Troubleshooting​

Webhook not receiving notifications

Verify the webhook URL is correct and the external application is configured to accept incoming webhooks. Test the webhook using the external application's testing tools to ensure it's active. Also confirm you have active subscriptions in Digital.ai Agility—without subscriptions, no notifications will be sent.

Push notifications stopped working

Webhook URLs can expire or be revoked by the external application. Check the external application to verify the webhook is still active. If the webhook expired, generate a new webhook URL and update it in Digital.ai Agility.

Not all notifications are being pushed

Some external applications have rate limits or filtering rules that block certain notifications. Review the external application's webhook settings and logs to identify any blocked or filtered messages. If notifications are too frequent, consider refining your subscription filters in Digital.ai Agility.

Can't add webhook URL—Add button disabled

Ensure you've entered both a name and a valid webhook URL in the form. Webhook URLs typically start with https:// and must be complete, including any required authentication tokens or parameters provided by the external application.

Manage Notifications and Subscriptions

Manage Notification Subscriptions

Set Up Slack Push Notifications