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What is the difference between Resolving and Closing an issue?

This explins the difference between resolving and closing an issue in Agility.

Background

The status of an issue was changed to "Resolved", but the issue is still showing open in the Issue Quicklist even when the "Show Closed Issues" option is selected. What's the difference?

Answer

Closing an item is a two stage process. First it must be resolved, and then closed. If the issue is still showing up on the Issue Quicklist then it is probably in the "Resolved" state, but not "Closed".

Tracking Impediments with Issues

Accessing Issues Page

Adding or Creating New Issue

Blocking Issues

Closing Issue

Copying Issue

Deleting Issue

Editing Issue

Generating Defect from Issue

Generating Story from an Issue

Moving an Issue to New Project

Ranking and Ordering Issues in Grid

Viewing Issue Details